ServoShop Checkout |  Home
Futaba  |  Hitec  |  JR  |  Tower Pro  |  PowerHD  |  New Power  |  Savox  |  Contact Us  |  Latest News  |  SecurityMetrics Credit Card Safe

Terms & Conditions

General Information

www.servoshop.co.uk is a website operated by Steve Webb Models Ltd. We are registered in the United Kingdom under company number 04782101, registered office at 80 Church Street, Frodsham, Cheshire, WA6 6QU.

Liabilities

Radio controlled products can be dangerous when handled incorrectly or unsafely. Always refer and adhere to the Manufacturer or Distributor Instructions regard Pre-Operation Checks, General Operation & Maintenance of the radio control vehicle you are operating.

Site Content & Use

Every care is taken to ensure all information we provide on this website is correct and up-to-date. This includes:

  • Product descriptions and specifications
  • Pricing and delivery charges (please see specific pricing section below for further information)
  • The use of photographic images to show accurate product detail and colour. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery.
  • Availability of stock. Please note, whilst every effort is made to maintain the accuracy of our information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website and this item is in fact out of stock, we will notify you as soon as possible.

At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.

All prices are shown in pounds sterling and include UK VAT.

Payments can be made by Credit or Debit cards, PayPal & PayPal Credit if Eligible - Please Enter your details on the Checkout pages. For countries outside the EU, Value Added Tax (VAT) is deductible on all items except books and magazines. When we receive your order we will automatically remove the VAT if it is not applicable to your country of origin.

In addition if within the EU, and you supply us with a valid VAT number VAT will be deducted from your order.

Ordering

Although we retain a very comprehensive stock we cannot guarantee that every item shown and listed is always ex stock due to varying demand and supply. This does in particular apply to imported items where the lines of supply are sometimes extended. If an item is not immediately available, and we have a similar product, we will contact you to suggest alternatives.

You will only be charged for any goods ordered at the point when these goods are ready for despatch from ServoShop to you. Payment will not be cleared and accepted when you place the order – It will be cleared and accepted when goods are ready for dispatch. On occasions of special order none stock we may ask for payment in advance. This would be discussed at point of order.

Your Required Information

To purchase from the ServoShop website you will need to enter a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your billing (cardholder) address, including accurate postcode. We will not be able to complete any transactions without the billing address of the credit card used to complete the purchase. We will only deliver orders to your billing address (i.e. the cardholder address or your verified PayPal address, depending on payment method).

Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.

Free P&P for orders over £125 Within the UK

Free Delivery offer applies to UK orders over £125.00 using our Standard Delivery method. This offer applies to UK residents only and is subject to availability. The delivery charge will be removed at the checkout if the order value is equal to or greater than £125.00, when using the default Standard Delivery method. Non Standard Delivery methods will still incur a charge. No cash alternative will be given. Steve Webb Models ServoShop has the right to amend, cancel or withdraw this promotion at any time.

Delivery

More details on the delivery process are provided in the Postage & Packing section of the website.

Please note that all delivery times are based around working days (Mon-Fri) and refer to the time from which we receive your order if before our cut-off time each working day (If after the cut-off time, delivery times will be from the next working day). Our cut-off times are 2:00 PM for large parcels, e.g. Aircraft kits and 3:00 PM for smaller items. Please note that the day we receive your order may not be the day you place your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.

Delivery times represent the level of service we endeavour to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these timeframes. On occasion delays beyond our control may be caused by the courier company.

On occasion it may be necessary to despatch an order in separate packages or in separate batches. Where an order cannot immediately be fulfilled in its entirety you will be contacted directly to establish how you would like us to manage the remainder of your order.

For larger orders going to destination outside the EU, we may have to quote for postage before the order can proceed.

Cancelling (Orders within the EU)

You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. If we send a substitute without first checking that the substitute is acceptable then consumers are not expected to pay return carriage costs.

If you cancel after the 7 days we reserve the right to charge a minimum 10% restocking charge.

These rights are in addition to those relating to faulty or incorrectly described goods.

Cancelling (Orders within the UK only)

You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. If the returned item is in a condition which does not enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We recommend that goods are returned by recorded or insured delivery.

No refund will be provided for lost goods being returned to us, as this is the responsibility of the sender.

We cannot cancel your purchase when:

  • The seal is broken on any software in the case of a simulator.
  • Special Orders - If the goods were a special order that we do not normally have in stock and have had to order specially. Where a deposit has been paid for a Special Order item, then this deposit is non-refundable if the order is subsequently cancelled.

If we send a substitute without first checking that the substitute is acceptable then consumers are not expected to pay return carriage costs.

These rights are in addition to those relating to faulty or incorrectly described goods.

If goods are returned as faulty, generally we will provide a replacement. If the item is of a ‘ready to go’ type model e.g. Helicopter, plane, car etc. the item will be sent back to the supplier for a decision to be made in respect of a refund or replacement. Only then will a decision be made.

Rights to Terms and Conditions

Steve Webb Models ServoShop reserves the right to amend these terms and conditions at any time without notice.

Steve Webb Models ServoShop E&OE May 2018.

Privacy statement Terms & conditions © Steve Webb Models Limited 2018. Postage & packing Contact us